DJI Romo Robot Vacuum Review: Region-Locked and Bricked Right Out of the Box
I was incredibly excited to test out the new DJI Romo robot vacuum, but the entire buying experience turned into a massive headache before I even turned the machine on. I ordered the vacuum from a third-party website called djidroner, which completely misled me into thinking I was dealing with the official DJI brand. The site
went out of its way to mimic the official manufacturer's look, and they even listed the actual corporate DJI customer service phone number on their page to make themselves seem entirely legitimate.
The first red flag popped up the moment I opened the shipping box. Instead of an American retail model, the robot was equipped entirely with a European power base and a European power cord, completely incompatible with standard outlets here. I had to go out of my way to purchase a dedicated voltage and plug converter just to safely plug the base station into the wall and give the vacuum its first charge.
The real frustration began once the unit finally powered on and triggered a strict region lock, completely blocking it from functioning or connecting to the app within the United States. When I reached out to demand a return, the site utterly refused to cooperate. I have full photo documentation of the unboxing, the European plug setup, and the region-lock error screens that prove exactly what happened. Because it is a permanently bricked piece of hardware in the US, I absolutely cannot give it my approval. It is incredibly disappointing to be misled by a sketchy third-party storefront like this.